Please send us an email to bestellung@reternity.de. We would appreciate if you describe your request as detailed as possible and forward as much information (name, address, order number, etc.) as possible to us. Thank you!
We are happy to receive any request and will address any concern. Just use the mail info@reternity.de for the first contact.
No, you don't have to create an account, but the account gives you more options & more great features.
Please request a new password in the login area.
We are very sorry if we made a mistake and you accidentally received the wrong item. In this case, please send an email to bestellung@reternity.de. Our customer service will take care of returning the wrong item and reshipping your requested item & get back to you.
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Please send us an email to bestellung@reternity.de & tell us about the incorrect delivery. We will take care of your concern and get back to you as soon as possible.
We want all our customers to receive high quality products. If you do receive a defective item, we are very sorry. Please send an email with a photo and description of the damage to bestellung@reternity.de. We will take care of your problem as soon as possible and get back to you.
Shipping
Yes, we ship worldwide. You can get more info about this under our shipping conditions.
After receiving the shipping confirmation, shipping takes about 2-3 business days.
We ship exclusively with DHL.
Retoure
You can cancel and return purchases to us within 14 days of receipt. Please fill out the return form and include it in the package. Once we receive the goods, you will be refunded the full value.
